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iD Mobile Employee
April 4, 2018

How does Inclusive Roaming work?

  • April 4, 2018
  • 22 replies
  • 12287 views
How does Inclusive Roaming work?

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    22 replies

    Active Contributor
    April 6, 2018
    I've spent the last week in France and haven't been able to use data on my One plus three phone while roaming. I've had several conversations with customer service and had my settings checked but no joy so far. I've never had this problem with Vodafone using the same phone. Has anyone else had trouble and fixed it? Any ideas? I would hate to leave ID but no data while out and about in Europe is really annoying.
    DeliriousMetro
    Active Contributor
    Active Contributor
    April 7, 2018
    I've spent the last week in France and haven't been able to use data on my One plus three phone while roaming. I've had several conversations with customer service and had my settings checked but no joy so far. I've never had this problem with Vodafone using the same phone. Has anyone else had trouble and fixed it? Any ideas? I would hate to leave ID but no data while out and about in Europe is really annoying.

    Seems to be related to those buggy APN implementations that the Android OS has.

    Try a network configuration reset, but this will remove any Wi-Fi networks you have saved as well (it doesn't seem OnePlus has a backup utility for WiFi networks) 😥

    1) Open Settings > Backup & reset > Touch Network settings reset > Select your carrier >> Tap Reset Settings. (Please note that this will reset Wi-Fi, Cellular data and Bluetooth settings which means you will have to input your Wi-Fi credentials again.)


    2) Try resetting the APN settings. Open your device Settings > Tap More > Tap Cellular networks > Tap Access Point Names > Tap Menu > Tap Reset to default.
    and then do this: Settings >> Storage & Memory >> Cached Memory >> Clear cached data.
    Regards, Henri. If I fixed any issues, don't forget to like and share for others!
    Mohammed H
    iD Mobile Employee
    iD Mobile Employee
    April 7, 2018
    I've spent the last week in France and haven't been able to use data on my One plus three phone while roaming. I've had several conversations with customer service and had my settings checked but no joy so far. I've never had this problem with Vodafone using the same phone. Has anyone else had trouble and fixed it? Any ideas? I would hate to leave ID but no data while out and about in Europe is really annoying.

    Hi Sane Jane,

    Welcome to the new iD Community!

    I'm disappointed to hear you experienced issues when roaming abroad.

    @DeliriousMetro has provided some great tips you can try.

    I have a OnePlus 3 also and had a similar issue.

    The fix for me was to delete my current Access Point Name (APN) settings and add new iD ones again.

    They can be found here: https://www.idmobile.co.uk/help-and-advice/get-your-settings

    Did calls/texts work abroad?

    Mohammed
    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    DeliriousMetro
    Active Contributor
    Active Contributor
    April 7, 2018
    Also, it should be noted the EU does have an fair use policy to which they also restrict the amount of data used.

    Those who use a lot of data may have a threshold limit and this should be confirmed via an text (and I can see why this is useful as some people may be permanently living in the EU as mentioned in this post).

    This threshold is from the EU Roaming regulations and is applicable to all carriers (as far as I am aware, do not cite this source; do your research before travelling 😉)

    It's present in the TOS.

    If your EU Roaming Use exceeds the EU Roaming Data Allowance (RDA), we may apply a Surcharge of £/mb of data used beyond the RDA, up to the amount your inclusive allowance under your Tariff. Use beyond your inclusive allowance will be charged under your Tariff. (You can still buy an Additional Service or use your Data Cushion if you have one).

    In respect of voice and SMS services, we may apply a Surcharge if we think you are roaming permanently, regardless of any allowance under your Tariff.
    Regards, Henri. If I fixed any issues, don't forget to like and share for others!
    Active Contributor
    April 7, 2018
    Yes, but - I haven't managed to access any data so it's not a fair use issue.
    Aurelie
    Community Member
    Community Member
    April 10, 2018
    Hi, I have the same problem as described above. I have a Redmi Note 5A. I've been to France and Austria recently and my 4G didn't work (it works in the UK). I have modified my APN as shown, but it didn't help. I then set my favourite type of network on LTE/4G and manually searched for 4G networks: when I was connecting to one (e.g. Orange 4G), it would automatically swap to a 3G network.

    (Please note I have activated all abroad internet features on my iD account)

    What shall I do? Please help 🙂
    DeliriousMetro
    Active Contributor
    Active Contributor
    April 10, 2018
    Hi, I have the same problem as described above. I have a Redmi Note 5A. I've been to France and Austria recently and my 4G didn't work (it works in the UK). I have modified my APN as shown, but it didn't help. I then set my favourite type of network on LTE/4G and manually searched for 4G networks: when I was connecting to one (e.g. Orange 4G), it would automatically swap to a 3G network.

    (Please note I have activated all abroad internet features on my iD account)

    What shall I do? Please help :)


    I think Three and O2 both don't support 4G global roaming, Vodafone and EE do.

    Seeing how iD is using Three as a virtual provider this could be the reason? Seeing how the phone recognises the 4g network this isn't an issue with incorrect 4g bands.

    Confirmation from iD into this matter is welcome..
    Regards, Henri. If I fixed any issues, don't forget to like and share for others!
    Mohammed H
    iD Mobile Employee
    iD Mobile Employee
    April 11, 2018
    Yes, but - I haven't managed to access any data so it's not a fair use issue.

    Hi @Sane Jane did you try the above advice offered?
    Did this work?

    In most cases, if you're able to use calls & texts abroad but not data, it's down to APN settings.

    Let us know deleting and adding the APN settings again work.

    In some cases, resetting your network settings help also.

    Hi, I have the same problem as described above. I have a Redmi Note 5A. I've been to France and Austria recently and my 4G didn't work (it works in the UK). I have modified my APN as shown, but it didn't help. I then set my favourite type of network on LTE/4G and manually searched for 4G networks: when I was connecting to one (e.g. Orange 4G), it would automatically swap to a 3G network.

    (Please note I have activated all abroad internet features on my iD account)

    What shall I do? Please help :)


    Hello @Aurelie,

    You can also try the same as above.

    We support the 3 network when roaming in Austria and Orange, Free Mobile,
    BYTEL or BOUYGTEL in France.

    To confirm, you were able to access an internet connection and roam, but only by 4G? If so, I'll have to do some more digging on this.

    Mohammed
    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    April 11, 2018
    Hi Mohammed
    I've checked the APN settings and they are now the ones you gave. I can't see if it works out not until I go abroad again. I'm going to Majorca next week. What networks should I look for there?
    Aurelie
    Community Member
    Community Member
    April 12, 2018
    Hi Mohammed, I just didn't have any internet back in Europe 😞 (not even H/H+)
    As I said, when I was manually connecting to a 4G network, my phone would automatically switch it to a 3G one (e.g.Orange 4G --> Orange 3G)